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Microsoft
case study

For the USA based fortune 100 software industrial company with more than 100 years of global operational presence

The Problem

Ensuring the availability of sensitive solutions in the Access and Security deployed in large commercial establishments including secure government buildings, global banks, large format malls need a robust support infrastructure and strong process maturity.

The Solution

Great Innovus's team used our ITIL-based support framework with a comprehensive application monitoring and management system. The engagement involved monitoring the application suite, proactive problem management and quick release of new features, enhancements.

The Benefits

Our support services helped the customer realize the following benefits:
  • High availability (up to 99.5%) of applications ensuring business is unaffected
  • Strong collaboration between L1, L2, and L3 support teams resulting in stricter SLA compliance
  • Increased customer satisfaction through our proactive support model
  • Faster development and delivery of new features, enhancements
  • Improved scalability with our flexible support team and process
  • Continuous improvement of support services
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